キャンセルポリシー
At Yu Hotel, we understand that travel plans may change. Please take a moment to review our cancellation policies for both hotel stays and merchandise purchases.
Hotel Booking Cancellation Policy
We offer a flexible cancellation window to accommodate your travel needs:
✔ Free Cancellation
- Cancellations or modifications made more than 3 days before your scheduled arrival date are eligible for a full refund.
- No cancellation fees will be charged during this period.
❌ Late Cancellation (Less than 3 Days Before Arrival)
- If you cancel or modify your booking within 3 days of your arrival date, 100% of the booking amount will be charged as a cancellation fee.
- This includes cancellations received on the day of check-in.
🚫 No-Show Policy
- If you fail to arrive on your scheduled check-in date without prior notice, your reservation will be marked as a No-Show, and 100% of the booking amount will be charged.
- No refunds will be issued in the event of a No-Show.
⚠️ Please ensure any changes or cancellations are communicated with us at least 3 days in advance to avoid charges.
Merchandise Orders (Beddings, Tea Products)
Due to the nature of our products and for hygiene and quality assurance reasons, all merchandise sales are final.
🚫 No Cancellations or Refunds
- Once an order is placed for bedding collections, tea products, or other personal items, it cannot be cancelled, returned, or refunded.
- This policy ensures all customers receive new, unused products of the highest quality.
Need Help?
If you have questions about your booking or need assistance with a cancellation, please contact us at:
Yu Hotel
126, Jalan Petaling, City Centre,
50000 Kuala Lumpur
Email: hello@yuhotelchinatown.com
Tel: +6011-3688 2278
We appreciate your understanding and look forward to hosting you at Yu Hotel, where tea, comfort, and culture meet in the heart of Kuala Lumpur.