プライバシーポリシー
At Yu Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, or purchase merchandise from us.
1. Information We Collect
We collect personal information when you:
- Make a reservation or booking online
- Sign up for our newsletter or promotions
- Purchase our merchandise (e.g., bedding, tea products)
- Contact us via phone, email, or online form
The types of information we may collect include:
- Full name
- Contact details (email address, phone number, billing and delivery address)
- Payment information (processed securely via third-party payment providers)
- Stay preferences or special requests
- Order details for merchandise
- Feedback or reviews
2. How We Use Your Information
Your information is used to:
- Process and manage hotel reservations
- Fulfill merchandise orders and arrange delivery
- Send booking confirmations and customer service updates
- Respond to inquiries and customer support requests
- Improve our website, services, and guest experience
- Send promotional offers or updates (only if you opt-in)
We will never sell or share your personal data with unrelated third parties for marketing purposes.
3. Data Protection & Security
We take your privacy seriously and have implemented appropriate physical, electronic, and administrative safeguards to protect your data from loss, misuse, or unauthorized access.
Payment transactions are encrypted and processed via secure payment gateways. We do not store your full credit card information on our servers.
4. Cookies & Analytics
Our website uses cookies to improve user experience and collect anonymized data for analytics. This helps us understand how visitors interact with our site and improve its functionality. You may choose to disable cookies in your browser settings.
5. Third-Party Services
We may use trusted third-party services (e.g., payment processors, booking engines) to help operate our business. These partners are required to handle your data securely and in compliance with data protection laws.
6. Your Rights
You have the right to:
- Access and review the personal data we hold about you
- Correct or update your information
- Withdraw consent or unsubscribe from marketing communications
- Request deletion of your data (where applicable)
To exercise any of these rights, please contact us at: hello@yuhotelchinatown.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The latest version will always be available on our website.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how your data is handled, please reach out to:
Yu Hotel
126, Jalan Petaling, City Centre,
50000 Kuala Lumpur
Email: hello@yuhotelchinatown.com
Tel: +6011-3688 2278
By using www.yuhotelchinatown.com, you agree to the terms outlined in this Privacy Policy.