Terms of service
Effective Date: 1 April, 2025
Welcome to Yu Hotel. By using our website www.yuhotelchinatown.com and booking a stay with us, you agree to the following Terms of Service. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing our website, making a reservation, or using our services, you agree to be bound by these terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree, please refrain from using our services.
2. Booking & Payment
• All bookings are subject to availability.
• Guests must provide accurate and complete information when making a reservation.
• Payment is required at the time of booking or upon check-in, depending on the selected rate plan.
• We accept [list accepted payment methods]. Any additional charges incurred during the stay must be settled before check-out.
3. Cancellation & Refund Policy
• Cancellation policies vary based on room type and booking conditions. Please review the cancellation terms before confirming your reservation.
• No-shows or late cancellations may be subject to charges equivalent to the first night’s stay or full booking amount, depending on the selected rate plan.
• Refunds (if applicable) will be processed within [X] business days.
4. Check-in & Check-out
• Check-in time: [Insert Time]
• Check-out time: [Insert Time]
• Guests must present a valid ID or passport upon check-in.
• Late check-out is subject to availability and may incur additional charges.
5. Guest Responsibilities
• Guests must comply with hotel policies, including no smoking, no pets (unless stated otherwise), and respect for other guests and hotel property.
• Any damage to hotel property caused by a guest will be charged accordingly.
• The hotel is not responsible for lost, stolen, or damaged personal belongings. Guests are advised to use in-room safes where available.
6. Use of Website
• You agree not to use this website for unlawful purposes, including fraudulent bookings or distributing harmful content.
• The content on our website (text, images, logos) is protected by copyright and may not be copied, modified, or used without permission.
7. Limitation of Liability
• Yu Hotel is not liable for any indirect, incidental, or consequential damages arising from your stay or use of our services.
• We are not responsible for any external events, such as power outages, internet disruptions, or third-party service failures affecting your stay.
8. Changes to Terms
Yu Hotel reserves the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of our website or services constitutes acceptance of the revised terms.
9. Contact Information
For any questions about these Terms of Service, please contact us:
Yu Hotel
126, Jalan Petaling, City Centre,
50000 Kuala Lumpur
Email: hello@yuhotelchinatown.com
Tel: +6011-3688 2278
By using www.yuhotelchinatown.com and our services, you agree to these Terms of Service.